We currently are not taking any subscriptions
However we DO offer one off themed boxes occasionally
make sure you never miss out on a theme & sign up for our mailing list!
We aim to dispatch orders within 5-10 working days (unless otherwise stated in description or preorders )
During busy periods this may slightly longer as i only have two hand & a chronic illness <3
Dispatch times may very during busy periods & holidays.
Any other items you purchase alongside a preorder will all be shipped at the same time as your preorder . We suggest making a separate order if you would like other items sooner.
UK shipping
• We Ship all orders with Royal Mail
• Large & heavy orders may will be shipped with a courier - you will receive an email with tracking information once dispatched .
International Shipping
we ship to all countries outside of the UK- via royal mail.
We now ONLY ship via tracked shipping due to loss & delayed parcels.
we are aware that international shipping can be pricey we do try to add extras & gifts when possible.
INTERNATIONAL POSTAGE MAY STILL BE DELAYED DELAYED DUE TO COVID. THIS COULD ADD A AROUND A 14DAY DELAY . BY SUBSCRIBING/PURCHASING YOU ARE AGREEING THAT YOU UNDERSTAND THAT THERE MAY BE A DELAY.
If you suspect your parcel is lost in transitplease inform us within 30 days from dispatch date or we will not be able to help you sue to currier policy.
THE BUYER IS RESPOSIBLE FOR ALL IMPORT CHARGES! We will not be held responsible for any custom charges. all parcels maybe subject to customs searches meaning your parcel may be opened by inspection officers.
Items being shipped anywhere other than the UK will comply with international shipping regulations which means some items are restricted. We will just replace them with something else.
Pre orders are boxes that are due to be shipped at a later date. Please read the product description to find out when your box will be shipped. These are made to order items & cannot be shipped sooner.
By purchasing a pre order you agree to the waiting time stated on the product listing
Any other items you purchase alongside a preorder will all be shipped at the same time as your preorder . We suggest making a separate order if you would like other items sooner.
CLICK HERE TO MANAGE YOUR SUBSCRIPTION PLAN
You can cancel or manage your plan at any time via the LOG IN page.
It is the buyer’s responsibility to cancel subscriptions unless we are otherwise informed. Please keep track of your payments & boxes.
I'm afraid we cannot offer refunds for boxes after the 8th of each month as boxes have begun to process.
On the log in page you will be able to keep track your orders from here.
ORDER SATUS MEANINGS
Confirmed-
we have your order!
Processing -
We are working on your order.
Shipped-
we have completed your order, packed it due to be collected by royal mail on the next working day.
Delivered -
we have received conformation that your order has arrived.
RETURNED-
Your items has been returned to us.
We have two different options for you to choose from.
1. Our one off boxes , the same as out subscription boxes can be purchased from our Occult Box Store these are one time commitment purchases only and your will not be charged monthly.
2. Our Subscription boxes - Once you subscribe, we will place a new order with this product every month. This will ensure you never miss a theme L) . You will be automatically charged the same amount for each order. You can easily manage your subscription or cancel it anytime with no additional charges
CLICK HERE or click the 'SUBSCRIBE NOW link in menu navigation.
The environment is very important to us!
We Plant a tree for every order placed with us to help carbon off set your orders.
Our aim is to use as little plastic as possible.
Any bubble wrapping used in our boxes is recycled from our wholesale orders or eco-friendly.
Postage packing will often be parcel paper /biodegradable/recycled or recyclable.
All our boxes are card & can always be recycled.
Plastic is sometimes unavoidable due to postage packing rules and restrictions we have to comply with.
We will not use bubble wrap when it is not needed.
We do not throw away plastics , meaning that if an item arrives to us in bubble wrap or plastic we will continue to use it so that it does not end up in landfill .
Don't worry We will never ring you !
This is a requirment for shipping your order.
Curriers may use your phone number to update you regarding delivery.
We do not have a contact number and we do not take calls.
Please message us with any questions via the contact form at the bottom of the page.
No.
We do not give free boxes. We are a small business & each box is made with love & time. Feel free to purchase a box & review it on your own terms.
yes! we do!
We’ve partnered with Faire to sell our wholesale products online.
Join today and get £100 off and 1 year of free shipping, covered by Faire.*
Start Shopping click here or head to https://occultbox.faire.com
*You must be new to Faire and meet the minimum for Occult Box. No other conditions apply. Learn More
Start Shopping
*You must be new to Faire and meet the minimum for Occult Box. No other conditions apply.
Click 'Subscription Boxes' in main menu and pick a plan.
That is a total surprise!
Our Boxes contain a verity of goodies each month.
All cosmetics will be cruelty free. We try to use vegan products as much as possible but cannot guarantee. .
Please notify us ASAP of change of address and we can change this on your subscription profile. no need to unsubscribe. Use this link https://www.occultmysterybox.co.uk/change-adress include your full name!
please also make sure your address on your payment profile on paypal is also correct . changing you address on paypal may not change it for us so please always let us know.
use the form at bottom of page to let us know!
Monthly subscriptions & one off box pre orders will always be shipped towards the end off each month.
You will subscribe/pay for your subscription between the 25th-7th your box will ship a few weeks after this.
PayPal can only used on orders that do not contain a Subscription plan as our new subscription system does not support PayPal for reoccurring payments.
If you have an old PayPal subscription with us, no worries this will not change , your plan will remain on PayPal until you unsubscribe.
We take all forms of card & payments via STRIPE which is just as secure as paypal .
No problem,
drop us a message using the form at the bottom of this page and we can sort this out for you.
please be aware if you request a refund after the 8th of the month we cannot process a refund as your box is already in production.
Sure thing ! Each months theme can be purchased as a one off from our Store.
Thank you for contacting us.
We will get back to you as soon as possible.
Replys may take a while during busy periods. Only two of us work at occult box meaning we are likly packing orders.
please do not repeat message us as this can confuse things.
WE DO NOT WORK ON WEEKENDS PLEASE ALLOW TIME FOR US TO RESPOND.
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